Terms of Use

1. Acceptance of Terms

By accessing or using Hotzapp services, you agree to these Terms of Use. If you do not agree with any provision, do not use our services.

2. Definitions

• Platform: the WhatsApp sales software provided by Hotzapp
• User: individual or entity that uses the Platform
• Account: individual registration on the Platform
• Content: any information, message, or data entered into the Platform

3. Registration and Account

To use the Platform, you must create an account providing truthful and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and for all activities performed on your account.

4. Permitted Use

The Platform must be used exclusively for legitimate commercial communication via WhatsApp. It is prohibited to:

• Send spam or unsolicited mass messages
• Violate WhatsApp Business usage policies
• Use the Platform for illegal activities
• Share offensive, defamatory, or discriminatory content
• Attempt to access systems or data without authorization

5. Plans and Payment

Services are offered in different subscription plans. Pricing and features for each plan are available on the pricing page.

Paid plans are prepaid: each billing cycle, monthly or annual, is paid for before it begins. The monthly plan paid by card renews automatically, and the card is charged on the due date. On the annual plan, and on any plan paid with Pix (Brazil's instant payment system), the User pays for each new cycle manually.

If payment is not confirmed by the due date, the subscription becomes overdue, and the plan's features may be suspended starting on the 3rd day after the due date. If payment is not made within 30 days after the due date, the subscription is terminated, the account returns to the Free plan, and any team members and add-ons are removed. Paying before termination restores access, and the new cycle starts on the original due date.

For purchases made through Hotmart, Hotmart handles billing, renewal, and refunds. The late-payment deadlines above apply to these purchases too.

6. Free Plan

The Free plan has no expiration date and does not require a card. Its features and limits are listed on the pricing page and may change. The User may subscribe to a paid plan at any time.

7. Cancellation

The User may cancel their subscription at any time in the account settings, or on Hotmart if the subscription was purchased there. The plan remains active until the end of the cycle already paid for. At the end of that cycle, the account returns to the Free plan, and any team members and add-ons are removed. There are no prorated refunds for a cycle that has already started.

Within 7 days of subscribing, the User may request a full refund from support, or from Hotmart if the subscription was purchased there. In that case, the account returns to the Free plan once the refund is issued, and any team members and add-ons are removed.

8. Intellectual Property

All intellectual property rights over the Platform, including software, design, brands, and content, belong exclusively to Hotzapp. The User does not acquire any rights over the Company's intellectual property.

9. User Responsibilities

The User is responsible for all content sent through the Platform, including messages, media, and contact data. The User must ensure they have authorization to send messages to recipients and that the content complies with applicable legislation.

10. Limitation of Liability

Hotzapp is not liable for indirect, incidental, or consequential damages arising from the use of the Platform. Our total liability is limited to the amount paid by the User in the last 12 months.

11. Service Availability

We strive to keep the Platform available 24/7, but we do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance. We are not responsible for unavailability caused by third parties, including WhatsApp.

12. Privacy and Data Protection

Personal data processing is governed by our Privacy Policy, which is an integral part of these Terms of Use.

13. Changes to Terms

We reserve the right to change these Terms at any time. Significant changes will be communicated by email or through the Platform with at least 30 days' notice. Continued use after changes implies acceptance of the new terms.

14. Jurisdiction and Applicable Law

These Terms are governed by the laws of the Federative Republic of Brazil. The jurisdiction of the district of São José/SC is elected to resolve any disputes, with express waiver of any other, no matter how privileged.